Call Recording Privacy Notice
This call recording privacy notice (“Notice”) provides information on the collection, use, sharing and processing of Personal Data by Oversight Systems, Inc. (“Oversight”) in connection with your consent to voice recordings.
There may be links on the call website or in the call recording software to other websites we do not operate. If you click on a third-party link, you will be taken directly to that site which is governed by its own privacy notice. We strongly encourage you to read that privacy notice. We do not control that site and assume no responsibility for the content, policies, or its practices.
This Notice was last updated on August 28, 2023. We may periodically change or update this Notice to comply with legal requirements or changing business needs, so we encourage you to come back and read it periodically.
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Understanding your business needs is Oversight’s top priority.
We record the call using ZoomInfo Chorus to be able to focus on your needs and expectations instead of taking notes, and to coach our team to provide you with an even better experience with us.
The following notice explains our privacy practices related to the call recordings.
If you don't approve of the recording of this call and select “Join but don’t record” on the Zoom Recording Consent page, we won't record it.
WHAT INFORMATION DO WE COLLECT AND WHY?
We record calls to focus on you instead of taking notes, and for internal training purposes.
Please do not share any sensitive personal information of any kind. We do not require this and request you do not provide us sensitive information, including what might be visible via the video portion of a call.
We also do not intend to record people around you. Please make sure that other persons in your surroundings are not recorded unintentionally, or that you have provided them with this notice and they acknowledged their approval to the recording.
If you ever contact Oversight and request access or deletion of recordings you are in, we will need a way to identify the right recordings. We will use the details that we collect about you, such as your name, email address, time of the call, Internet Protocol (IP) address and your browser type for this purpose.
We do not intend to collect personally identifiable information from anyone we know to be under 18 years old. If you believe that we have collected such information, please contact us at: privacy@oversight.com, and we will delete that information ASAP.
WITH WHOM DO WE SHARE THE INFORMATION?
We use ZoomInfo as a service provider to record the calls and provide us with analytics. ZoomInfo uses additional service providers to provide us the service.
For the purposes of EU data protection laws, ZoomInfo has signed a data processing addendum with us and is certified with the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework.
For the purposes of CCPA, Oversight and ZoomInfo does not sell personal data.
WILL WE DISCLOSE YOUR INFORMATION TO AUTHORITIES?
We obey laws. If needed, we will disclose your information in response to lawful warrants and subpoenas, including to meet national security or law enforcement requirements.
WHAT ABOUT AGGREGATED AND ANALYTICAL INFORMATION?
We and ZoomInfo may use aggregated non-identifiable information for legitimate business purposes.
CAN YOU ACCESS PERSONALLY IDENTIFIABLE INFORMATION RELATED TO YOU?
If you are entitled to a right of access under the applicable law, you may contact us at privacy@oversight.com or +1 866.876.5578 and selecting option 9 and obtain confirmation from us of whether we are processing personal information about you and to receive a copy of that information, so that you could request to correct or delete the information if it is inaccurate or processed in violation of the applicable law or the Privacy Shield Principles. We will need to reasonably identify you before providing you access to any data.
INDIVIDUAL RIGHTS
You may have certain rights under applicable data protection laws such as the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA):
• The right to know what Personal Data is being collected about you.
• The right to access and receive a copy of your Personal Data.
• The right to rectify inaccurate Personal Data.
• The right to request the deletion of your Personal Data.
• The right to object to the processing of your Personal Data.
• The right to request restriction to the processing of your Personal Data.
• If you feel that our processing of your personal data infringes on data protection laws, you may have a legal right to lodge a complaint with a supervisory authority responsible for data protection.
HOW LONG DO WE KEEP THE INFORMATION?
We and ZoomInfo retain the call recordings and related personal information for 540 days. Thereafter, we delete or archive and use them only for necessary purposes, such as internal audits and legal disputes and proceedings.
WHERE IS THE RECORDING CAPTURED AND PROCESSED?
ZoomInfo stores and processes information, on our behalf, on secure services located in the US. If you are a resident in a jurisdiction where transfer of your personal information outside of your territory requires your consent, then you provide us your necessary consent to such transfer when you consent to recording.
YES, WE USE COOKIES
Cookies help us to attribute recordings and details that we collect to the relevant individuals. Cookies are small files that a web server sends to a user's device, when the user browses online. You can always block or remove cookies through your browser's settings.
QUESTIONS?
For further information about our privacy practices and your privacy rights please read our general privacy notice at: www.oversightsystems.com or contact our privacy team at privacy@oversightsystems.com or +1 866.876.5578 and selecting option 9.
DATA PRIVACY FRAMEWORK
Oversight complies with the EU-U.S., UK Extension to the EU-U.S. and Swiss–U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the United Kingdom and Switzerland to the United States, respectively. Oversight has certified to the Department of Commerce that it adheres to the Data Privacy Framework Principles. If there is any conflict between the terms in this Notice and the Data Privacy Framework Principles, the Data Privacy Framework Principles shall govern. To learn more about the Data Privacy Framework program, and to view our certification, please visit https://www.dataprivacyframework.gov. Oversight is responsible for the processing of personal data it receives under the Data Privacy Framework and subsequently transfers to a third party acting as an agent on its behalf. Oversight complies with the Data Privacy Framework Principles for all onward transfers of personal information from the EU, including the onward transfer liability provisions.
With respect to personal information received or transferred pursuant to the Data Privacy Framework, Oversight is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.
Oversight has further committed to refer unresolved privacy complaints under the Data Privacy Framework Principles utilizing JAMS International, an alternative dispute resolution provider headquartered in London with additional locations in Amsterdam, Milan, New York and Rome. If you do not receive acknowledgement of your inquiry, or if your inquiry has not been satisfactorily addressed, you should contact our U.S.-based third- party dispute resolution provider (free of charge) at https://www.jamsadr.com/eu-us-data-privacy-framework. Under certain conditions, more fully described on the Data Privacy Framework website https://www.dataprivacyframework.gov, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Last updated: August 28, 2023
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